Frequently Asked Questions
Kayak Shed Frequently Asked Questions FAQ Page.
Customers are the most important part of our business. After all, without customers we’re out of business! So, we wanted to help you find your answers as quickly and easily as possible. Below are a bunch of our most frequently asked questions. If you don’t see the answer to your question PLEASE give us a call 877-725-2925 or email us at: [email protected] anytime 9-5 Pacific time.
Have a question? You can find answers to many of the common questions we receive. If you still aren’t sure after checking this list, please contact us!
When will my order ship?
We strive to get your order out FAST! Typically if you order before noon Pacific Time Zone we will get your order out the same business day! If you order any time after 12 on Friday your order will ship the following Monday.
How long will my order take to reach me if I select "free shipping"?
We offer free shipping* for all orders over $50 USD and shipping within the contiguous United States. *Kayaks Excluded. We are located in beautiful Hood River, Oregon, so depending on where you call home, shipping usually takes 5-7 business days. Destinations outside of the contiguous US are considered international.
If I select "free shipping" for my order, what method of shipping will it be sent through?
We use a variety of carriers depending on the destination and the items ordered, but normally the item will be sent either UPS ground or USPS Priority Mail. Unfortunately, we can not provide a specific carrier as we handle each order on a case by case basis.
How can I track my order?
We will send you tracking information as soon as your order ships. Easy!
Why is my Tracking number not working?
Generally tracking information is not available until the carrier (USPS, UPS, or FedEx) as picked up your package from us. If you place your order over the weekend, (in most cases) it will ship Monday by 5pm Pacific. Lets say we made the shipping label at noon the tracking will not work until its picked up by the carrier (around 5pm pacific). If a couple days have passed and you are still having problems, feel free to give us a call!
How much are your shipping and or freight charges?
We keep our shipping charges to a minimum as best as we can. Most items we carry qualify for free shipping once you hit a total sales amount of $50. Some items are inexpensive for us to ship so even if it is under $50 we may be able to offer free shipping. We are required by Hobie to charge shipping on parts and accessories as well as a set price for freight on Hobie hard goods (like Kayaks, SUP’s, and trailers) If you live in Alaska or Hawaii, we cannot give you free shipping and your shipping totals will be calculated in the order check out process $14.95 per order regardless of the purchase amount.
How much to ship a used Kayak?
Shipping used kayaks we charge you exactly what we are charged for freight. How it works: Place an order with us online for the kayak you want. We will not charge your card. We will find out how much it costs to ship your kayak to you or to a local freight terminal (usually $50 less expensive). Then we will call or email you for your confirmation that the freight charge is ok with you prior to charging your card. A typical freight cost is between $200 and $300 depending on the size as well as where you are at.
How long does it take to ship my kayak?
Most Shipments take 4-10 business days from the time you place your order to the time you get your kayak. This can vary a lot due to the nature of freight shipments. Freight is not a guaranteed time frame like say UPS or Fed Ex usually is. Freight can vary dramatically and we have little to no control over it unfortunately. However in the vast majority of our kayak orders it will get to you within 4-10 business days.
How does Kayak freight work?
Freight is a bit different than package service like say UPS Ground. Typically, it takes us a day to prepare your kayak for shipping. We wrap it in several protective layers so as to avoid any damage. Then it gets picked up from the freight company. After your kayak is picked up from us it will go to the nearest freight terminal then loaded on to a large Semi truck on its way to a terminal near you. Once at the terminal close to you, the freight company is to call you and schedule a delivery time with you. This time typically is a very wide window of time due to the difficulties delivery drivers may have getting to you. So most of our customers elect to pick up there kayak at a local terminal. This makes it convenient so you can pick up your kayak on your timetable and are not dependent on waiting for a freight truck to deliver to you. If you elect for home delivery – no problem – you just need to have someone at your home and able to open as well as inspect the kayak prior to signing the delivery drivers’ paper work. In the rare chance the kayak is damaged you will need to make note of it on the paperwork the driver will have you sign. If it is damaged beyond acceptance then please do not accept the order and have the freight driver take it back (we have never had this happen).
How do I choose terminal delivery?
After you place a kayak order with us we will contact you and see if you want home delivery or terminal delivery before we ship your order.
How much does it cost to ship a Kayak to a home or business?
All of our kayaks freight is marked on the kayaks and is calculated in your order. Hobie Kayaks are required for us to charge an exact amount and is also calculated in the checkout process.
Do you ship internationally?
Yes we do ship internationally. We charge actual international shipping rates and usually ship via USPS Priority international. We do not collect any taxes or Duties. You are responsible for any of those your local government may require to be collected.
What if my International order has a product that cannot ship internationally?
Some Brands we cannot ship outside of North America. If we cannot ship an item you have ordered to your international address then we will are forced to cancel your order. Many customers use services like a shipping forwarder. One close to us is ComGateway http://www.comgateway.com/kayakshed. Sign up for an account with them (or another freight forwarder) and they will give you a domestic USA address we can ship to. Then you can place your order with us using your new USA address. We will ship your order to the USA address provided and ComGateway will then ship your order to you. This is typically for less than we would charge you for shipping.
Do you accept international Credit Cards?
In some cases international credit cards will work. However for the most international cards will not work due to the cards not being able to have AVS verification (Address Verification Service). In this case please choose to pay with PayPal.
Will you declare the shipment as zero value and mark the shipment as a gift?
We will not declare the invoice as zero or ship items as gifts under any circumstances.
Why is my Coupon is not working on an item?
Some brands do not allow us to give any discounts on them. So your coupon will not work on a few items we carry due to requirements from the manufacturer. One other instance your Coupon may not work is if the item is already on sale. We cannot give you a sale price and another discount on top of that. Sorry!
How do you handle an error on your pricing?
OK sometimes we goof up and have something mispriced. We will contact you and let you know what has happened and will try to find a resolution with you. If you see something that is priced way off and looks just too dang cheap or is out of whack please contact us and let us know [email protected] We are always trying to make our site better and appreciate your help! Thanks!
How do I return an Item?
We love our customers and always take care of you. If something just is not right please return it within 60 days of purchase. We’d love to hear why you’re returning it so we can improve our products. We want the best items for you and if it’s not right for whatever reason we want to know.
Please return your items to:
Kayak Shed Returns
6 Oak St
Hood River, OR 97031
Include a note to us saying if you want to exchange or return an item along with why and your contact information so we can find you in our system. Easy!
Is my information secure with you?
Yes it is. We use the best security systems to insure your information is not compromised.
Will you sell my email address?
Absolutely not. We do not sell your email address. We do not let anyone else get any of your information. Any of your information you give to us. Stays with us.